On this page, you will find a number of frequently asked questions. If your question is not listed, please send us an email with your question.

Questions about reservation

· Why estimated fares?
We can only give you estimated fares for most flights, because it is technically not possible yet to give available prices for selected flights. The estimated fares, however, are a proper indication about what you can expect from us. We also suggest you check the fares at the websites of the airlines yourself.

· Why is my booked flight different from the one I requested?
Differences in booked flights compared to the ones requested can occur because the flights can have slightly different departure times on different dates. In this case, the flight number is still the same, only the departure time has changed. It is also possible that upon booking, the flight is not available. We will contact you to ask you what you would like us to do in these cases.

· How can I change the details I already submitted?
At this moment it is not possible to change details that already have been submitted. If you want to make changes, we suggest canceling your reservation and creating a new one. You can also contact us by email and send us the correct details.

· How long can I hold my reservation?
Validity of your reservation is communicated to you as soon as ticketindonesia.info has booked your flight(s). It is often the case that tickets in cheaper classes can only be held for one day, while other classes can be held up to one month. This also depends on your departure date. We will state the validity in the status page of the reservation as soon as we know it.

· Why do I find a cheaper price?
It is possible that you find a cheaper price at the website of the airline. There can be a few reasons for that. Not all websites include taxes and fees in their displayed prices for example. If you finish the reservation as much as possible, you will see the final price though. It is also possible that lower priced e-tickets have become available again. We will be glad to help you grab these lower prices for you.

Questions about flying

· At that time I have to be at the airport?
Check-in for domestic flights usually opens 1.5 hours before departure, at larger airports up to two hours for some airlines. Check-in counters usually close 45 minutes before departure, at smaller airports up to 30 minutes. Please check in on time, because a late check-in might cause you to be denied boarding the plane. You also may also be denied the seats you prefer.

· Can I reserve seats?
It is not possible to reserve seats for most airlines. When flying Air Asia, we will provide seats next to another when traveling with two or more persons in one group. Other airlines hand out seat numbers when checking in. Groups are usually put together. Late check-in can cause groups to be split up, especially on fully booked flights.

· Do I have to reconfirm my flights?
No, you do not need to reconfirm your flights. You might want to check the status of your flight one day before departure in case a change in departure time has been scheduled for example. In this case, you can best contact the airline directly by telephone, but a visit to a local airline office is also possible.

· What should I when my flight is delayed?
If your flight is delayed, you should check in on time as usual, or report at the information desk of the airline at the airport to stay updated about your flight. When a flight is more than 30 minutes late, passengers have a right to a drink and a snack. If your delay is more than 1.5 hour, you can claim a meal. Ask for it, and demand it, because airlines usually do not offer it spontaneously.

Questions about payments

· Why I have to pay so soon?
It is possible that a flight, booked by ticketindonesia.info, can only be held for a short period of time. It is often the case that tickets in cheaper classes can only be held for one day, while other classes can be held for up to one month. This also depends on your departure date. If you choose for comfort rather than for price, please select the 'no promo ticket' option when making a reservation. These tickets are more expensive, but will give you more freedom.

· How long does it take to process my payment?
As soon as your payment has been received by ticketindonesia.info, we will process it as soon as possible. Payments are only processed during Indonesian office hours, so it may take some time before your payment status has been updated completely.

Questions about changes

· Can you make changes?
Yes, ticketindonesia.info can perform ticket changes. Please contact us per email, or reply to an email we sent you earlier. Please note that so-called 'promo tickets' (the cheapest classes) do not allow for making changes to e-tickets already issued.

· Can I still change my e-ticket?
That depends on the class of your e-ticket, and the time between now and your departure time. Please check your ticket or contact us if you are in doubt.

· Where can I change my e-ticket?
You can change tickets that allow for changes to be made (so-called 'promo tickets' are not included) on our website, ticketindonesia.info, but also at the airline offices in the city or at the airport.

· What are the costs of changing my e-ticket?
Making changes to most e-tickets is not free, so we will charge the airline fee for this. These fees vary per airline and class, and are usually stated in your e-ticket. If you are in doubt, please contact us.

Questions about the discount voucher

· Where can I redeem my discount voucher?
If you have a discount voucher that you want to use, enter the code at the website in step three of your reservation. If you decide not to use this reservation after all, your voucher will still be valid for future use.

· Can I use more than one discount voucher?
No, at the moment it is not possible to use more than one discount voucher for one reservation.

· How long is my discount voucher valid?
The discount vouchers that are issued are valid till the date printed on the voucher. If there is no date on the voucher, you can use it whenever you like.

Questions about luggage

· What is my luggage limit?
The weight of the luggage you are allowed to take, differs per airline, and sometimes even by the class you booked. Often, the maximum luggage allowance is printed in your e-ticket, sometimes in small print though. Below is a summary of the allowed weights:

Airline	Amount	Remarks
Air Asia	Only carry-on	Pay for 15, 20, 25 or 30 kilograms.
Batavia Air	20 kg	Overweight paid for by kilogram.
Citilink	15 kg	Overweight paid for by kilogram.
Garuda Indonesia	Economy: 20 kg Executive 30 kg Baby's: 10 kg	Overweight paid for by kilogram. Extra allowance for Frequent Flyers
Lion Air	Economy: 30 kg (domestic), 20 kg (intern.) Business: 50 kg (domestic), 30 kg (intern.)	Economy: From/to Kendari 20 kg Overweight paid for by kilogram.
Mandala Air	20 kg	Overweight paid for by kilogram.
Merpati Nusantara	20 kg	Overweight paid for by kilogram.
Riau Air	20 kg	Overweight paid for by kilogram.
TransNusa	20 kg From Bajawa or Alor: 15 kg From Atambua, Ruteng, Larantuka, Rote, Sabu and Makassar: 10 kg	Overweight: 10.000 Rupiah per kg. Denpasar-Mataram, Mataram-Denpasar 7.500 Rupiah per kg.

Is your question not on this page?
If you have a question that has not been answered on this page, please send us an email at ticketing@ticketindonesia.info. If you already have a booking number, please include this in your email.